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Technical Software Product Support

1 week ago

  • Job Type: Permanent
  • Location: Cambridge, Cambridgeshire, England
  • Salary: £30k - 40k per year + Top Benefits
  • Job Ref: -41/ma
  • Contact Name: Mark Ashton
  • Contact Email: markashton@amazingprospects.co.uk
  • Job Published: Aug 12, 2019 12:12

Job Description

Technical Software Product Support 

Software Support Engineer with a mixture of technical and customer-facing skills needed. You’ll be joining an existing team where you will be supported and trained in the product.

This Cambridge software house is well established with a fantastic reputation for innovation to customers and happiness within there workforce. 

A highly technical support role, software engineers who enjoy diverse and challenging problem solving would also be happy with this position.

The product offers all customers a secure platform for sharing and collaborating, which saves time, money and increase productivity by connecting people.

It is no wonder they are trailblazing their marketplace with the product.

You will have a strong technical background and comfortable assisting customers via email, phone call or webchat. You will then take responsibility in getting the customer up and running ASAP.

It is encouraged you take ownership and working closely with the engineering team (if needed) to resolve. You are also working with sales/marketing and QA teams. It is an exciting role with loads of challenge and scope to learn.

It’s expected you’ll already have a decent understanding of Virtualisation, Cloud platforms (AWS), Linux, web servers, configuration management tools, Ansible, Docker. An added bonus would be an understanding of code such as Python, RESTful APIs, JavaScript, Java, Perl. 

To be successful, you will have excellent interpersonal skills and take the initiative in trying to solve problems. It is a small team with a flat structure, and everyone is supportive of each other.

It’s not expected you know it all from the start, but if you have got the basics PLUS plenty of enthusiasm, please apply now for the full job description.

Amazing Prospects, we will share with you the brightest Start-ups, Scale-ups and High-Growth SME’s in Cambridge. Many roles exclusive, you will not find all our jobs with other recruiters.

Recruitment Consultant

Mark Ashton

+44 (0)1223 491201